Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Chicago Limo accepts VISA, MasterCard and American Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.
Phone calls, price quotation & reservation conversation:
Please note that all conversation, voice calls, incoming or outgoing are recorded if you don’t consent hung up the phone by continuing the conversation you give permission to be recorded.
Oral agreements can form legally binding contracts and our phone calls; audio recording of the discussion or phone reservations recording can be evidence of the terms of the contract and they are legally admissible in courts or to present it as evidence to third party like financial institution, merchant services or credit card processing companies.
Chicago Limo provides a flat rate for most domestic commercial airport pickups and drop-offs to or from ORD / MDW / FBO in the immediate Chicago area and involving most major airports and metropolitan areas across the US. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Chicago Limo by each respective airline’s automated system (Chicago Limo is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.
Point to Point Transfers
Chicago Limo may provide point-to-point transfer rates for local pickups and drop offs within the immediate Chicago service area. Wait time beyond the fifteen (5) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations.
Chicago Limo provides an hourly rate for all other service based on a two (3-4) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Cancellations & Changes
Chicago Limo understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
All sales & Reservations are final and are non-refundable cancellation policy applies to all orders and Reservations.
Our cancellation policy is very straightforward: ALL SALES ARE FINAL- If you don't agree to the terms contained in this Agreement, please exit the Website and DON’T make a reservation.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
If you do not see your chauffeur, please call our office immediately to avoid the Full-Charge “No-Show” fee. We generally include all admin/licensing and/or STC fees and 20% chauffeur gratuity in the minimum no-show fee for your convenience.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and chauffeur gratuity (20%+), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 3-4 hours of service, admin/licensing/STC and gratuity will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid no show charges, please call our office The dispatcher will immediately direct your chauffeur to you.
No alcohol of any kind will be consumed or possessed by any member of the group in the limousine. Any bags (including purses) must be in the front seat with the driver. The partition must remain down at all times of the service.
Additional charges will apply for each car seat requested plus other fees listed in your ride quote. You can determine the cost and availability of car seats by calling Customer Care.
Fuel surcharges may be applied when the use of the vehicle is inconsistent with typical limousine or Bus service. Fuel surcharges will typically be communicated prior to the ride, however, deviations from the specified itinerary or special requests made while in the vehicle may trigger a fuel surcharge.
Generally we accept new reservations, changes and cancellations by e-mail with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than 48 hours, please call.
We cannot guarantee changes or new reservations unless sent to with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Chicago Limo and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Chicago Limo cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Chicago Limo reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $500.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $550 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
For airport and Amtrak arrivals, Chicago Limo offers a 5-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $25 for each additional 10 minute period.
For all other transfers, a 5-minute grace period will be granted, thereafter, wait time will be charged at $25 for each additional 10 minute period.
Wait time past 20 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $95 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Admin/Licensing Fee – Surface Transportation Charge
A 10% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other charges include reimbursement for tolls, parking and airport, licensing and event fees, WiFi and client requested incidentals and amenities.
Meet & Greet Services
On request, meet & greet services will be charged a minimum $49 per hour with a 4 hour minimum. The charge for an individual airport Meet & Greet services in other cities will vary by location.
Holiday & Off-Hour Surcharge
A $25+ surcharge added to the base fare on transfers will be charged to your bill on the following holidays and during the hours of 10:30pm and – 5:30am: New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 4:00 P.M.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.
We are not liable for circumstances beyond our control, including weather, road conditions, breakdown, etc.
Baggage and Other Property Transported
The Company does not assume any responsibility whatsoever for the handling or maintenance of any baggage, parcels or other property. Baggage and all other personal property will be handled only at Client’s own risk. Client’s baggage shall be carried subject to the available accommodations.
The Company reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.
Conduct of Passengers
Client shall not interfere with the Chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.
Prohibition of Weapons, Explosives, Oxygen, Pets, Livestock And Other Dangerous Or Unusual Cargo Weapons of any type, including firearms, are strictly forbidden on any Equipment (whether in baggage or on the person) at any time. Transportation of explosives, fireworks and other flammable, combustible, toxic or otherwise dangerous material or items or pets or livestock of any kind are also strictly forbidden, even if intended to be transported in the baggage compartment of the vehicle. If previously approved by the Company, oxygen for medical use is permitted, but is so used at the sole responsibility of the Client.
Rates, charges and terms are subject to change without notice